Client service managers focus on keeping clients involved, engaged, and heard. At Shift Collaborative, we have two dedicated full-time client service managers (CSMs), each assigned to several client accounts. Both behind the scenes and on the frontlines, our CSMs get to know our clients, are attuned to their needs, and strive every day to steadily move work forward. Here are some of our best practices and recommendations for developing healthy client relationships and maintaining that proverbial positive feedback loop.
Continue Readingby Allison Mathis,
