FAQ: Should my organization create a Facebook Page or Facebook Group?

Cynthia CloskeySocial media

Q: I’m on the leadership team of a nonprofit, and we want to use Facebook to connect with potential donors and volunteers. Should we create a Page or a Group?

A: If you’re creating the official presence of an entity on Facebook — whether an organization or a business — you should create a Page.

Here’s how Facebook describes the difference between Pages and Groups:

Like a friend’s profile, Facebook Pages enable public figures, businesses, organizations and other entities to create an authentic and public presence on Facebook. Unlike your profile, Facebook Pages are visible to everyone on the internet by default. You, and every person on Facebook, can connect with these Pages by becoming a fan and then receive their updates in your News Feed and interact with them.

Authenticity is at the core of Facebook. Just as profiles should represent real people and real names, so too should Pages for entities. Only the official representatives of a public figure, business or organization should create a Facebook Page. …

While Pages were designed to be the official profiles for entities, such as celebrities, brands or businesses, Facebook Groups are the place for small group communication and for people to share their common interests and express their opinion. Groups allow people to come together around a common cause, issue or activity to organize, express objectives, discuss issues, post photos and share related content. …

(Thanks to @broganmedia for tweeting about this explanation.)

Pages have several features that Groups don’t. They can import an RSS feed into their Notes, so any blog posts your organization’s site generates could automatically be posted on your Facebook Page; they display visit, interaction, and fan demographic stats to Page administrators; and they have more flexibility in adding apps (including fundraising apps and store apps) and displaying information.

The next question we often hear is, “What if we already have a Group and want to switch to a Page?” There’s no easy way to make the transition. But you should transition anyway, to get the benefits of Pages. The sooner you make the change, the better.

Here’s what to do: Create your new Page, add information like your logo, photos, blog feed, and other content, then send a message to all the members of your Group that you are switching to a Page and the Group will be deleted. Invite the Group members to join you at the new Page; include a link to the Page so they find it easily. Send a second reminder about the switch a week later, and after two weeks send a final notice and delete the Group.

Then, work on creating great content and inviting participation on your new Page, so fans have a reason to visit often and interact with your organization and with each other.