Whether it’s the latest professional athlete scandal, a revealing political bashing, or a brand not holding true to its values, we’ve all heard a media crisis story. The response to these crises often sets the stage for whether the organizations will be able to recover from their crises. Every brand, business, and person can face a public relations crisis. The … Read More
New York City mayoral candidate Anthony Weiner is a great case study for what not to do during a crisis. One would expect a popular politician to have the money and support to find the right way to handle a crisis.
Short and clear report from the Wall Street Journal on how companies can and should react when they notice negative posts on Twitter, and on blogs and other social media. Here are what I see to be the key points: